Full job description

To act as a liaison between customers and the production team -- providing administrative support.

Job Responsibilities:

· Maintains customer records by updating account information.

· Receives and Creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings.

· Prepares purchase requisitions for ordered components.

· Prepares product and service work orders for production and distributes to production board/floor.

· Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.

· Monitor order status and shipping status.

· Advise customer of order status/delivery times/rush orders.

· Resolves product or service challenges with the Quality/Production departments by clarifying the customers' issues/requests, solving the problem, and following up to ensure satisfaction.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.

Qualifications

· High school diploma.

· 2-3 year of customer service experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person