Job Description

Insight Global is seeking a Field Service Technician for our heat-processing equipment manufacturer in Milwaukee, WI. Under the direction of the Manager of Field Services, the Field Service Technician will test heat-processing equipment in-house to assure that the equipment meets our customers quality expectations and customer specifications in accordance with Company policies and procedures. The technician will provide competent, timely service, scheduled, or as requested, for all makes and models of thermal processing equipment. Test industrial equipment, diagnose problems and offer viable solutions, start up, and/or service our customers or other manufactures equipment. Responsibilities include:

- Occasionally assist and/or supervise equipment installation

- Perform all the functions mechanically or electrically necessary to test the operation and performance of all the equipment that our customer manufactures.

- Perform the startup operations to verify equipment performance and conformance to customers specifications.

- Diagnose problems and offer solutions, expedite repairs and adjustments to complete the job in a timely manner.

- Confer with engineering, manufacturing or customer personnel regarding problem definition and solutions.

- Work from complex mechanical and electrical drawings with other internal personnel to ensure the equipment meets customer specifications and quality standards.

- Organize work skills and experience of the project labor force to obtain most economical and efficient result to meet quality, artisanship, and conformance expectations.

- Maintain good housekeeping habits and work within safety guidelines and procedures to insure the safety of yourself and others working in the area.

- Instruct customer personnel as necessary in the operation and maintenance of their equipment, and equipments components. Offer technical advice to customers internally and externally by phone and or email when required.

- Prepare and maintain reports and records relative to the testing, service, and installation functions of the project. Submit information, timecards and expense reports in a timely manner.

- Keep the Customer Support Services Manager apprised of the present condition of the project.

- Instruct the customer and their staff, as well as, mentor other service personnel by assisting them on the Quality Control Startup of new equipment.

- QC test equipment, work on the shop floor at the factory, or travel to customers site to perform duties

- Write, coordinate and assemble the ITS Technical Manual available at the time of equipment buyoff but no later than the shipment of the equipment, and track data associated with the equipment.

- Create equipment data labels and attach to the equipment control panel(s).

- Work in an organized manger to meet scheduled commitments and budget.

- Work Independently and/or effectively with other department personnel and/or customers in the best interest of the Company.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

5+ years of work experience in a Manufacturing Control Environment

 5+ years of exposure to mechanical/electrical background in Thermal Processing or similar environment

 Capital Equipment 3-phase electrical skills

 PLC Programming Experience

 Demonstrated proficiency in general office related software. (Ex: Microsoft Office and/or MRP/ERP System)

 May be responsible to supervise contracted workers, or other service technicians, during the testing and startup of the equipment

 International Traveling experience with active passport Associate Degree or higher in Industrial, Electrical or Mechanical Engineering null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.