This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11885974 Associate IT Specialist

Engineering IT Shared Services

The Grainger College of Engineering

University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an Associate IT Specialist. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The Associate IT Specialist provides end-user workstation, application, and system support for assigned departments and users within the Grainger College of Engineering, which includes focusing on one or more of the following: administrative business and academic operations, classrooms and instructional labs, or research computing/HPC. Includes managing file and print shares, wired networks, and Engineering specific software and licensing.

Duties and Responsibilities:

Customer Service and Support:

Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.

Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.

Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.

Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.

Working to resolve customer satisfaction issues.

System and Network Support:

Assisting in the purchasing and installation of IT systems and products (hardware/software deployment).

Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.

Consulting with customers on installation and use of software applications.

Providing customer assistance with network connectivity, administer local building networks, and manage DNS and DHCP for departmental networks.

Assisting in the use of varied computing and communications technology.

Project and Task Delivery:

Assisting on project teams and task forces at the team, divisional, and organizational levels.

Completing individual projects and tasks assigned by supervisor on time with quality.

Organizational Support:

Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to the customers.

As needed, supervising student/hourly employees, including the assignment of tasks, performance management, etc.

Maintaining wareness of centrally provided services and assist customers with those services.

Working within cross-functional teams.

Other Duties as Assigned

Minimum Qualifications:

High school diploma or equivalent.

One (1) year of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate\'s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor\'s Degree (120 semester hours) equals three (3) years).

Experience troubleshooting common desktop and mobile computing applications and hardware.

Experience working in a customer service environment.

Preferred Qualifications:

Experience in technology at an institution of higher education or equivalent.

Knowledge, Skills and Abilities:

Proficiency in workstation management on Windows, Macintosh, or Linux environment.

Ability to diagnose network problems and maintain network security.

Knowledge of essential network services (DNS, DHCP, VoIP