Job Information
City of New York Penalty Processing Unit Supervisor in New York, New York
Job Description
ABOUT OATH:
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.
JOB DESCRIPTION:
OATH’s Clerk’s Office is seeking to hire a Community Coordinator to serve as a Penalty Processing Unit/Accela Supervisor to work under the direction of the PPU Manager in our Penalty Processing Unit. As a Community Coordinator, the PPU Supervisor will have significant contact with the public. He/she/they will supervise a unit responsible for processing health payments pursuant to the NYC Administrative Code. This is a unit that answers questions from the general public and is in contact with citizen complainants/petitioners regarding OATH procedures, policies, and general information, as well as the status of health payments. Specific responsibilities will include, but are not limited to, the following:
Oversee and direct staff who process, authorize and prepare health payments.
Prepare monthly tracking logs and reports.
Train Accela Unit staff.
Reconcile all fines and fees collected and perform moderately difficult clerical tasks and related work.
Review, confirm & authorize health payments and ensure all documentation is complete and accurate.
Prepare monthly reports and ensure tracking logs are maintained.
Ensure all functions within the unit are completed within the prescribed time frames and documentation is scanned and filed.
Research and respond to inquiries and chargebacks in a timely manner and ensure credits for summonses are reversed.
Make decisions regarding payment processing eligibility.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.