Job Information
Cisco Technical Consulting Engineer - Optical HTTS in Mexico City, Mexico
What You'll Do
Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers. Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
You will provide support on a world-wide basis
Work on problems of diverse scope where analysis requires evaluation of identifiable factors
Provide technology/product/troubleshooting training and intellectual property material as the need arises
Act as a focal point for customer transport network problem resolution
Effectively utilize moderate to complex lab setups to recreate and solve problems
Submit complete and accurate defect reports in the area of expertise
Interact across TAC teams and development teams at peer level
Receive minimal direction, no instruction on routine work, and general instruction on new assignments
Who You'll Work With
US Optical TAC covering global customers. Typically work with lower-level CSE's, VARs, OEMs, Service Providers, end-users & internal engineering departments
Optical Technology refreshes with new IP+Optical platforms, below are some examples:
- Optical platforms such as NCS1K, NCS2K, NCS4K. Verizon, ATT, Charter and US Signal are some key customers. This platform brings Optical + IP customers on one single platform and introduces Optical SDN controller
Who You Are
Do you possess all the qualities below? Then Cisco is looking for you.
Communicate effectively both verbally and in written
Demonstrated ability to determine problems and deliver known solutions
Determine root cause and resolution for previously unknown problems
Ability to work effectively with and provide mentorship to other members of the workgroup
Experience with handling critical customer issues/problems
Working with multi-functional teams
Presentation skills
Previous Customer Support experience
Database experience (Oracle, SQL, Sybase)
Unix experience
CCOS certification (either SONET or SDH)
CCNA, CCNP, or higher networking certification
BS in CS or EE or equivalent experience
Minimum Qualifications
4+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc) working with Cisco NCS1K, NCS2K, NCS4K, NCS4200 platforms.
4+ years solid understanding of Networking industry, Products and Protocols
Strong analytical and troubleshooting skill
Strong Communication skills (Written and Verbal)
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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