International Mobility Systems is a dynamic community of HR systems professionals. We each play a unique role together with our partners, to ensure data correctness and accurate, timely and compliant pay. We provide Shell Expats with full support in payroll and international transfer related matters.

Nature of work requires understanding of clearly documented HR policies, processes & systems. Works within well-defined and standardized procedures and practices and is supervised on progress and results by manager.

Your basic accountabilities will include:

• Management of cases including: taking ownership of end-to-end processes, handing-off cases to other teams in HR Services as required and dealing with third party service providers.

• Liaising with HR Business Partners, Employees, and Line Managers in order to resolve cases.

• Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices.

• Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids). Ensuring the info is up-to-date.

• Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.

• Adhering to the Global Approval Matrix and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting breaches.

• Close collaboration with the global International Mobility, Country Operations, HR Advice, Payroll, Tax Teams across 3 Shell Business Operations Centres to ensure pay is accurate, on time and compliant.

• Own the case allocation process.

• Multitasking activities such as managing day to day activities while being involved in regional and global projects.

• Ability to discern and safeguard important documents such as receipts and invoice that may also contain personal information of the employees to be e-filed in the system.

What we need from you:

• Well-developed administration and organisation skills with strong attention to details.

• Ability to set priorities, manage your time and workload and dependably meet strict deadlines.

• Self-driven attitude – knowing what to achieve and how to obtain resources independently.

• Following the right ways of working without putting employee and company in legal business risks.

• Continuous improvement mindset.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!