Why SoftwareOne? Getting to know SoftwareOne SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com. We maintain a unique culture based on seven core values that help us attract and retain the best talent. We are passionate about our people and continue to invest heavily in talent and training at all levels as we grow. The Department: Business IT Business IT is a strong technology arm of SoftwareOne that builds, innovates, and operates the systems that run SoftwareOne. With a vast technology landscape, this department is leading SoftwareOne's internal digital transformation by rethinking traditional IT and business operations, while driving innovation and productivity for the company’s thousands of employees worldwide. Through that, Business IT is improving the ability to empower all employees, engage the customers, optimize operations, and partner integrations, and deliver professional managed services. With the adoption of agile methodologies, the colleagues of Business IT focus on building superior quality products and services that lead to an improved customers’ and employees’ satisfaction. The role In a nutshell : Sr. Business associate at SoftwareONE represents a key role in creating, maintaining, and operating the organization’s Governance, risk and compliance function. SoftwareONE anticipates the need to manage hyper-growth for the next several years. The GRC function is considered one of the cornerstone areas for supporting this hyper-growth by implementing standards and controls. Role Description Closely collaborate with product owners on key processes. Design and reengineer process embedded with key compliance controls. Coordinate internal and external audits with various stakeholders in business IT. Key Responsibilities Manage risks in IT department. This involves identifying risks, define owners, risk controls and continuous monitoring of Risks. Actively work to define Governance framework for IT teams including agile, IT operation teams. Identify KPIs and work on rollout of these. Work closely with SOC to review SOC policies, identify gaps in BIT and work with technical teams for remediations. Participate in various audits like ISO, ITGC to represent BIT. In case of any gaps or observation, plan remediations. Reviewing current process and identifying the gaps. Come up with plans to improve processes. Define workflows for request management process. Modify current workflows to align them with best practices. Planning and managing support for incident management tools and processes. Coordinating interfaces between incident management and other service management processes Act as a problem manager and validate RCAs using various techniques. Also be able to identify Risks Guide Change management processes to use best practices and suggest ways to measure performance. Configuration management system’s knowledge. Operationally managing Configurations Items and CMDB. Reporting the performance of various teams through Service-Now. Coordinating with operations and Development teams to run improvement initiatives in organization. Articulate data patterns into some meaningful actionable. Customer satisfaction engagement. This includes looking into customer feedback and suggest improvement in operations/process based on feedback. Hands on experience on compliance and quality managements in operations and engineering team, from defining quality to measurement and reporting. Responsible for running governance in IT. Defining KPI and measuring performance on those KPI. Setting up policy and procedures / documentation. Participation and remediations for new prospective customers. Also supply information to internal stakeholders working on RFP. Key Relationships Product owners and product managers in IT internal and external auditors. Business leaders in IT and outside IT. What we need to see from you Skillset 5+ years of experience in ITSM based on ITIL. 3+ year of experience in in leading ISO and/or ITGC audits. Hands on experience on Service-Now and or Jira. Qualifications Must be graduate in computer science or technology. Job Function Business IT

Skillset 5+ years of experience in ITSM based on ITIL. 3+ year of experience in in leading ISO and/or ITGC audits. Hands on experience on Service-Now and or Jira. Qualifications Must be graduate in computer science or technology.

In a nutshell : Sr. Business associate at SoftwareONE represents a key role in creating, maintaining, and operating the organization’s Governance, risk and compliance function. SoftwareONE anticipates the need to manage hyper-growth for the next several years. The GRC function is considered one of the cornerstone areas for supporting this hyper-growth by implementing standards and controls. Role Description Closely collaborate with product owners on key processes. Design and reengineer process embedded with key compliance controls. Coordinate internal and external audits with various stakeholders in business IT. Key Responsibilities Manage risks in IT department. This involves identifying risks, define owners, risk controls and continuous monitoring of Risks. Actively work to define Governance framework for IT teams including agile, IT operation teams. Identify KPIs and work on rollout of these. Work closely with SOC to review SOC policies, identify gaps in BIT and work with technical teams for remediations. Participate in various audits like ISO, ITGC to represent BIT. In case of any gaps or observation, plan remediations. Reviewing current process and identifying the gaps. Come up with plans to improve processes. Define workflows for request management process. Modify current workflows to align them with best practices. Planning and managing support for incident management tools and processes. Coordinating interfaces between incident management and other service management processes Act as a problem manager and validate RCAs using various techniques. Also be able to identify Risks Guide Change management processes to use best practices and suggest ways to measure performance. Configuration management system’s knowledge. Operationally managing Configurations Items and CMDB. Reporting the performance of various teams through Service-Now. Coordinating with operations and Development teams to run improvement initiatives in organization. Articulate data patterns into some meaningful actionable. Customer satisfaction engagement. This includes looking into customer feedback and suggest improvement in operations/process based on feedback. Hands on experience on compliance and quality managements in operations and engineering team, from defining quality to measurement and reporting. Responsible for running governance in IT. Defining KPI and measuring performance on those KPI. Setting up policy and procedures / documentation. Participation and remediations for new prospective customers. Also supply information to internal stakeholders working on RFP. Key Relationships Product owners and product managers in IT internal and external auditors. Business leaders in IT and outside IT.