SUMMARY

The Credit Disputes Team Lead, Will be responsible for follow up the disputes status from each division. The individual will work with other areas such as Cash application, Credit Risk, Lost Prevention, AR representative and the field to ensure every dispute gets resolved and escalated properly. The tema lead will be on charge to distribute the workload between the team and support each division to get the resolution for the different stakeholders. Will be on charge to monitoring write-off requests, unreconciled transactions and any account adjustments to ensure are being made on time. The individual will also help and assist as backup on every dispute area. Will be on charge of the dispute’s mailbox and every ECA task. The team lead will distribute the workload between the team and do the reporting for KPIS.

RESPONSIBILITIES

· Follow up with the team for quick and proper resolution on disputes. Ensure to follow up with the proper resolutions for customers after the dispute was closed to avoid same circumstance again.

· Monitoring written-offs, unreconciled and adjustments to ensure are being made correctly. Keep record of them.

· Perform any ECA Task

· Work the disputes shared mailbox.

· DO KPI and team reporting on weekly/daily basis

REQUIREMENTS

· Level of formal education: A Bachelor's degree (BA, BS) or equivalent.

· Area of study: Accounting, Administration, Finance

· Years of experience: 3-5 Years

· Type of experience:

o Cash Applications. Customer Service.

o Account Manager

o Intermediate Excel

o Logical thinking.

o Bilingual

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.