Job Information
Amazon Program Manager II, Consumables Operations Excellence in Bengaluru, India
Description
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.
We are looking for high-potential, innovative, and a results oriented professional to join Amazon India who can work in ambiguous situations and chart the way forward. By joining the Operational Excellence team as a Program Manager for the Consumables Category, you will drive high-visibility and strategic programs as well as leverage Analytics to lead process improvement initiatives. And will be equally comfortable digging into business requirements as you are driving operational efficiencies.
Key job responsibilities
Define and execute tactical and strategic plans towards achieving the program vision and goals through efficient program, operations and stakeholder management
Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals
Work with program, supply chain operations, and product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
Serve as leaders and point of contact for escalated contact resolution for complex problems
Continuously perform data based Analytics to identify issues and report key insights, subsequently building data backed business cases
Develop and maintain key relationships with internal stakeholders locally and around the world
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
5+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Bachelor's degree in IT or equivalent
Experience and strong interest in Operations, proven ability to define efficient and scalable processes through root cause identification and defect elimination
Strong critical and analytical thinking; ability to solve complex and ambiguous problems, and perform cost benefit trade-offs
Excellent communication, presentation and persuasion skills; demonstrated success in achieving buy-in for an innovative, bold and strategic solution
Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment
Self-driven, ability to work independently to develop and execute strategies with minimal supervision
Preferred Qualifications
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Consulting experience, MBA from a top-ranking institute and basic understanding of Profit & Loss statement and its drivers.
Experience in E-commerce environment; related experience in process improvements, operational excellence
Familiarity with concepts of Machine Learning models and their use in an operations setting
Technical aptitude to quickly grasp complex issues and innovate and build solutions for quick deployment
Working with Finance, Tech/data sciences teams to root cause issues and influence the launch of solutions.
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