Description

Amazon's Bad Actor Disincentives (BAD) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and destroyed rather than being returned to the stream of commerce, and to deny our fulfillment network as a means for bad actors to scale their abuse. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.

We are looking for an experienced Risk Specialist to own complex investigations, high judgement decisions and escalations associated with our programs. In this role you will work on investigations , manage escalations and communication with external teams to ensure that the Inventory Evaluation team (formerly IDAP) is accurately communicating its decisions to these key stakeholders, and that we are capturing and incorporating feedback related to Seller experience.

In addition to making the right inventory decisions, the candidate will need to be able to use basic SQL knowledge and use data as evidence to convince/influence key stakeholders.

Key job responsibilities

Our ideal candidates are individuals with experience in investigations, identity verification and authenticating documents and invoices. This role will involve interviewing sellers through video call in Arabic language. The working hours will align with business hours in Middle East.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - KA | Virtual Location - TS

Basic Qualifications

1. Arabic Language expertise : B2.2/MA in Arabic certification is required.

2. Proficient in Arabic (reading, listening, speaking and writing) and English with an ability to compose grammatically correct, concise and accurate responses.

3. The candidate should have a bachelor's degree.

Preferred Qualifications

1. Document translation experience is preferred.

2. Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations is preferred.

3. Ability to support business owners in creating detailed investigation summary related to escalations is preferred.

4. Experience in conducting In-person Verifications is preferred.

5. Experience working in relevant industries such as customer service, investigations, risk management, project management is preferred.

6. 6months of experience on Excel is preferred.