Job Information
SHI Field Service Technician in Austin, Texas
Job Summary
SHI has an exciting opportunity available in our Enterprise Solutions Group as a Field Service Technician. This is a full-time position that reports to customer’s headquarters on a daily basis and requires travel to customer’s satellite sites. The Field Service Technician can expect repair tickets to be assigned daily. The Field Service Technician will then schedule service with the end user and travel to the site to resolve the hardware and software issues. Work hours are Monday through Friday 8:00 AM – 5:00 PM local time
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Resolve hardware issues for desktops, laptops, and tablets within required service level
Hardware includes Dell, Lenovo, HP and Microsoft
Travel to customer sites when necessary
Maintain SLA requirements
Document assigned tickets with appropriate troubleshooting steps taken and resolution details
Order and return defective PC parts to OEM as needed to meet required SLA’s
Assist with PC Deployment projects as needed
Applying image to new equipment and/or install software and other applications as needed
Deploy desktop, laptop, or tablet to end user
Complete data transfer from old PC to new PC
Assist with DoD wiping, boxing, palletizing, and shrink wrap desktops, laptops and tablets for shipment
Printer support
Troubleshoot remotely
Communicate resolutions to end user and other technicians
Work on all IT projects as assigned by management
Manage incoming calls from helpdesk and/or end users
Respond to emails within reasonable time frames
Qualifications
High School Diploma or GED
A+ Certification or equivalent industry experience
2+ years’ experience in the IT Industry
2-4 years of proven desktop support experience
1-3 years of computer refresh and deployment experience
Experience installing, configuring and supporting Windows OS
Must have reliable transportation
Required Skills
Ability to troubleshoot and resolve PC hardware issues
Ability to work independently in the field and in a team without constant supervision
Must be organized and have the ability to multitask and maintain organization
Must have the ability to follow and execute set processes and procedures
Must possess troubleshooting and diagnostic skills for hardware and software support
Must have excellent customer service skills
Ability to maintain Network and IT Infrastructure
Must have excellent time management skills
Preferred:
Knowledge of ITSM software
Knowledge of HP, Lenovo, Dell, etc.
Knowledge of various OEM part ordering process
Certifications Required
- A+ Certification must be maintained during employment
Unique Requirements
Position requires 75% travel
Ability to lift 50 lbs.
Lifting of laptops and desktops daily
Additional Information
The estimated annual pay range for this position is $40,000 - $55,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-TX-Austin
Requisition ID 2024-16827
Approved Min (Total Target Comp) USD $40,000.00/Yr.
Approved Max (Total Target Comp) USD $55,000.00/Yr.
Compensation Structure Hourly Pay Plus Bonus
Category Information Technology
SHI
- SHI Jobs