Job Number 24089085

Job Category Sales & Marketing

Location Amman Marriott Hotel, Issam Al Ajlouni Street, Amman, Jordan, Jordan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

We offer guests an experience that is memorable and unique; one that travels with them through the entire guest journey. From their initial interactions with us on social media channels through their time in our hotel facilities, you will help our guests truly experience what our brand is all about. Whether you are guiding property tours showcasing our innovative technology, managing the hotel’s presence on printed media, digital media, social media channels, or driving local sales through digital channels for the hotel facilities, as a Multi Property Marketing Communications Manager for Amman Marriott Hotel, Dead Sea Marriott Resort & Spa, Petra Marriott Hotel, Sheraton Amman Al Nabil Hotel, you will use your knowledge of the local market to connect with our guests and the local community to create hotel and brand awareness, grow reach, and drive engagement.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Public Relations, Communications, Digital Marketing, Journalism, or related professional area; min 3 years’ Marketing Manager experience in Public Relations, Marketing, Communications and Social Media.

CORE WORK ACTIVITIES

Meeting the Needs of Key Stakeholders

• Understanding and meeting the needs of key stakeholders (owners, corporate, guests, etc.)

Organizing, Planning, and Prioritizing Work

• Developing specific goals and plans to prioritize, organize, and accomplish your work.

Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems - Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

Communicating Information Timely

• Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner

Executing on a Strategy

• Taking a predetermined strategy and driving the execution of that strategy

Thinking Creatively

• Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Establishing and Maintaining Interpersonal Relationships

• Developing constructive and cooperative working relationships with others, and maintaining them over time.

Coordinating Processes

• Coordinating activities and processes for multi properties and pre-openings hotels.

Getting Information

• Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems

• Analyzing information and evaluating results to choose the best solution and solve problems.

Demonstrating Knowledge

• Demonstrating knowledge of job-relevant issues, products, systems, and processes.

Develop and Maintaining Marketing and Communications Strategy

• Verifies brand positioning and voice is fully adhered and activated at the property level for each hotel.

• Monitors industry trends, tools and applications to stay current.

• Produces and distributes monthly analytics report, share key drivers of positive or negative trends, and tracks progress.

• Verifies marketing communications support regional, market, and hotel business objectives and goals mainly focused on F&B.

• Verifies adherence to Corporate Advertising and Marketing Communications standards, brand standards, and format guidelines

• Engages and activates local community.

• Supports the social media management (supporting the Brand’s Social Playbook guidelines), for the hotel and applicable outlets.

• Participates in social listening across social channels (e.g., Trip Advisor, Online Travel Agencies) and creates appropriate responses to these reviews.

• Produces written communication with internal and external customers requiring a high level of professionalism and attention to detail.

• Establishes long-range objectives for hotel’s online presence and specifies the strategies and actions necessary to achieve them.

• Incorporates PR & Marketing into the property marketing plans in support of the hotel’s sales strategy.

• Verifies corporate, cluster and/or regional marketing programs are pulled through at the property level.

• Manages and coordinates paid social media marketing campaigns, and partners with external agencies to design and execute unique media content.

Building and Maintaining Relationships

• Partners with leadership to proactively review, define and align public relations, marketing and social media agenda.

• Supervises and coaches associates who have been nominated as public relations, marketing and social media champions for their departments.

• Develops strong working relationships with outside vendors to ensure quality, cost effective creative executions

Additional Responsibilities

• Supports execution and fulfillment of projects as outlined on marketing communications plans

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Demonstrates self-confidence, energy and enthusiasm.

• Manages group or interpersonal conflict.

• Manages time and possesses organizational skills.

• Presents ideas, expectations and information in a concise, organized manner.

• Uses problem solving methodology for decision-making and follow up.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.